Incidents reported on status page for Opsin https://status.opsinsecurity.com/ https://d1lppblt9t2x15.cloudfront.net/logos/903845eb4821bde66c3f83155e3c01dd.png https://status.opsinsecurity.com/ en https://status.opsinsecurity.com/incident/788693 Thu, 18 Dec 2025 01:12:00 -0000 https://status.opsinsecurity.com/incident/788693#71dac96301f8e952ef8ccdc8ea8cedae52b6cb4dff90e1672176d0f7e7360ce3 Incident Timeline: [Dec 17, 2025 - Initial Detection] Identified missing ChatGPT Enterprise audit logs for Opsin's own tenant in our monitoring platform. Investigation began to determine root cause. [Dec 17, 2025 - Investigation] Confirmed our data ingestion pipeline is functioning correctly Verified the outage only affects Opsin's ChatGPT tenant and not customer tenants. Verified OpenAI compliance API returns data for timestamps before Dec 16 (e.g., 1765777246) but returns empty results for Dec 16 onward (1765885391+) Confirmed users actively used ChatGPT during the affected period [Dec 17, 2025 - Root Cause Identified] Issue confirmed as upstream bug in OpenAI's compliance API. Opened support ticket with OpenAI including workspace details, timestamp examples, and API evidence. [Dec 17, 2025 - Mitigation] Widening our lookback window configuration to prevent future gaps Documented affected time period (Dec 16 onward) for compliance records Prepared backfill process pending OpenAI data restoration [Dec 17, 2025 - OpenAI Confirmation] OpenAI support confirmed this is a known bug. Their engineering team is actively working on a fix. Awaiting resolution and data backfill. [Dec 18, 2025 - Resolve issue as tenant specific] Since the issue is specific to Opsin's only ChatGPT tenant we will work with OpenAI to resolve the issue in our environment. We've determined there is no customer impact at this time or for this issue. https://status.opsinsecurity.com/incident/754054 Wed, 29 Oct 2025 16:23:00 -0000 https://status.opsinsecurity.com/incident/754054#41a4a4a465a83064f15bd518e88a1fc67f64f91e8cda0caaf58fba9b9c808edc Microsoft Azure "Front Door" service has an outage right now (see [Azure status](https://azure.status.microsoft/en-us/status)). This leads to Opsin not being able to monitor Microsoft Copilot audit logs at the moment. This is a delay in processing, not a loss; Opsin will "catch up" on the missing audit logs as Microsoft goes back online. https://status.opsinsecurity.com/incident/558494 Thu, 08 May 2025 06:00:28 -0000 https://status.opsinsecurity.com/incident/558494#23236f6b3040694dd28195c94a74926221f94aa904e75861bd89ec58d6db3f3a Maintenance completed https://status.opsinsecurity.com/incident/558494 Thu, 08 May 2025 05:00:28 -0000 https://status.opsinsecurity.com/incident/558494#7d8a3cb4ed42e9ed38124e9c77d51d9f05e2cf7b153a37ac6679ea35788c694b We will be performing scheduled maintenance to upgrade our database servers to stronger and more reliable infrastructure to better serve our customers. During this 1-hour window, there might be brief periods of service unavailability or degraded performance. We are working to ensure that the upgrade is completed as quickly and smoothly as possible. We appreciate your understanding and patience as we continue to improve our service. Thank you for your support! If you have any questions or concerns, please reach out to our support team.